Complaints and refunds (11850 - 11860 - 11888)
If the level of service provided by 11850 does not meet with your expectations, please provide us with feedback.
- By phone : Contact our customer care team directly on 1800 923 433 between 0900-1800 Mon-Fri.
- Via email at firstname.lastname@example.org
What information is required ?
- Postal address (if refund is requested)
- Daytime phone number
- The phone number (and network) you called from
- The service you called (11850 / 11860 / 11888)
- The date and approximate time of your call
- The nature of your complaint (how did our service not meet your expectations)